The customer service model for Forest Hill Drug Mart has two distinct, but related pathways. The first model recognizes the client receiving pharmaceutical care as a customer deserving of high quality service. The second model acknowledges that the staff and managers at the care facilities are also customers of Forest Hill Drug Mart and must similarly receive high quality customer service.
As with most organizations, the purpose of performance standards is to communicate expectations. At Forest Hlil Drug Mart, we believe that good performance involves more than simply being technically proficient. Thus, you will notice that our philosophy around performance standards also includes behaviours and characteristics of being a good corporate citizen.
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